Terms & Conditions


What information do we collect?
We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, you may be asked to enter your name, email address or other personal information as appropriate. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one or more of the following ways:

To personalize your experience—your information helps us to better respond to your individual needs.

To improve our website—we continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service—your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.

To administer a contest, promotion, survey or other site feature.

How do we protect your information?
We implement and maintain a variety of the latest security measures to protect the safety of your personal information when you enter, submit or access your personal information.

Do we disclose any information to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent
By using our site, you consent to our privacy policy.

Changes to our privacy policy
If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 6/21/2022.

Appointment Cancellation Policy
The Big City Brows & Beauty Spa has a 24 hour cancellation/rescheduling policy. If you need to cancel, please do it as soon as possible so some else can have your spot. Client will kindly pay for any services that are cancelled within 24 hours of your appointment. Text or call 801-970-5555 to cancel. No show clients will be charged for all services booked. Thank you for your understanding.

Late Guest Policy
We understand life happens. If for any reason you are expecting to be late by 10 minutes or more to scheduled appointment, please call us. We try our best to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guests scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your appointment for another day. Please notify us in advance if you are going to be running late for us to make reasonable accommodations.

Confirmation Calls
As a courtesy, we make every effort to notify you of your appointment date and time. We will text to confirm your service prior to your appointment and you will receive an email if we have your information on file. We confirm in advance as a courtesy because we know how easy it is to forget an appointment. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.

As a courtesy, Big City Brows & Spa sends out emails and text messages, which you are able to confirm. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.

GIFT CERTIFICATES: No Cash Value, NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash.

SERVICES: Big City Brows & Beauty Spa does not refund services, but if for any reason your are unhappy, we will provide you with the same, or similar service to help leave you feeling satisfied about your experience at Big City Brows & Beauty Spa.

PRODUCTS: We will issue a full refund on products returned and unused within 7 days of purchase.

If more than 10% has been used, no refund.

If less than 10% of the product is used, Big City Brows & Beauty Spa will offer in-store credit on slightly used product.


We accept the following credit cards: VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER. Cash and Checks are also accepted in person.


All prices are subject to change without notice. 

Subscribe & Save items will ship automatically until you cancel. By placing this order you are authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen. For customer service or to cancel, visit us at bigcityspa@gmail.com or call 1-800-356-5120 Monday through Thursday, 8 a.m. to 7 p.m. ET and Friday through Saturday, 9 a.m. to 5 p.m. ET.